Inside Sales/Sales Operations Administrator

General Purpose

AIRSYS North America is the master distributor for all AIRSYS ICT products in North America. We are looking for a candidate that is detail oriented and can play a critical role in serving our growing customer base in selling high efficiency HVAC products into the US and Canada.

Job Responsibilities

 Responding to RFQs (Requests for Quotation)

• Take incoming calls for sales inquiries and address any questions or issues.

• Be the first responder to any RFQs and determine if system configuration support is need or enough information is available to quote directly. Get support as needed.

• Generate, send, and track quotations to the customer to include pricing and timing for shipment

 Weekly MRP (Material Resource Planning) Run

• Understand and review all the components of MRP before running the calculations and responding to results: Open POs, additional know demand, backlog, inventory position, etc.

• Run weekly MRP and verify accuracy – in conjunction with Sales Team

 Purchasing/Supplier Relationships

• Generate and manage Purchase Orders to support booked orders and higher probability expected orders with all vendors including AIRSYS China

• Communication between ASNA and Global Business Units

• Communicate with the factory on what is needed and when and ensure the factory responds accurately and in a timely manner to those needs.

• Manage all supplier relationships and manage all drop-ship inventory transactions

 Process CPOs (Customer Purchase Orders)

• Receive and review all CPOs to ensure pricing and configuration are accurate

• Acknowledge receipt of CPOs and provide feedback if corrections are needed or confirm ship date if corrections are not

• Generate the sales order that communicates to the distribution center detailed shipping instructions

• Keep customer informed if ship dates change; communicate via tracking # on actual ship date

 Sales Operations Oversight

• Capture and document any errors/mistakes in executing against CPOs to ensure we regularly analyze what went wrong and adjust to minimize/eliminate similar errors in the future as ISSUES in ERP system.

• Maintain strong personal relationships with buyers from the customer community

• Review Open Sales Orders / late shipment orders daily and address issues as needed • Maintain “Price Books” based on most recent customer/sales activities and any new products that reach general availability. • Ensure new customer contacts are properly captured and existing contacts are maintained in Sales Force CRM

 Sales Support

• Lead Identification

• Lead Management/Conversion – including outbound calls to explain products and their application

• Opportunity Management/Conversion • Sales Order Management/Approval

• Manage customer relationships (in conjunction with the Sales Team) – point of contact for all customers

 Operations/Logistics

• Coordinate all Sales-related demo/trial orders

• Work with Distribution Center to handle all customer freight “issues”

• Working with Ops Manager, monitor ASNA team performance/compliance

• Help document and develop all Sales and Purchasing related processes/procedures

• Capture all identified “issues” within our database and lead discussion about corrective action

Job Requirements

 Reporting to Santa Barbara Office location

 May require non-standard “on-call” hours

 MSOFFICE work in Excel, Word, Power Point

Minimum Qualifications:

 4-year degree

 Solid email communication etiquette via email and phone conversations

 Experience in ERP system is a plus

 Experience with Sales Force or any similar CRM a plus